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User Agreement

This document is an electronic record in accordance with the Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 and hence does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (intermediary guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of Tripsbank.com.

Applicability of the Agreement

This agreement  incorporates the terms and conditions for Tripsbank.com to provide services to the person(s) intending to book/purchase or inquiry for any package and/or services of Tripsbank.com by using our website(s) or using any other customer interface channels of Tripsbank.com which includes its sales persons, offices, call centers, advertisements, information campaigns etc. Both user and Tripsbank.com are individually referred as party in the agreement and collectively referred as parties.

Agreement between User and Tripsbank.com

The website is offered to you conditioned on your acceptance without modification of the terms and conditions contained herein. Your use of Tripsbank.com constitutes your agreement to all such terms, conditions and notices. If you do not agree with any part of the following terms, conditions and notices, you shall not use the services of Tripsbank.com. These terms do not alter in any way the terms or conditions of any other agreement you may have with Tripsbank.com or its affiliates for products, services or otherwise. Tripsbank.com reserves the right to change or modify any of the terms and conditions contained in these terms, policy or guidelines of the website, at any time and at its sole discretion. Unless otherwise specified, any changes or modifications will be effective immediately upon posting of the revisions on the website, and your continued use of the website will constitute your acceptance of such changes or modifications. You should review the terms and its incorporated policies and documents from time to time to understand the terms and conditions that apply to your use of the website. If you do not agree to any amended terms, you must stop using the website immediately. In case of contravention of the clauses of this agreement with any other agreement entered into with the company, the terms and conditions of this agreement shall prevail.

Third Party Account Information

By using the payment gateway service on Tripsbank.com, the user authorises Tripsbank.com to access third party websites, including that of banks and other payment gateways, designated by them or on their behalf for retrieving certain requested information. While registering, the user will choose a password and is responsible for maintaining the confidentiality of the password and the account. The user is fully responsible for all activities that occur while using their password or account. Tripsbank.com shall not be liable for any loss that may be incurred by the user as a result of unauthorised use of his password or account, either with or without his knowledge.

Privacy Policy

Please refer to our privacy policy for information on how Tripsbank.com collects, uses and discloses personally identifiable information from its users.

Pricing Policy

At the time of sale, the price price of the product/service is communicated to the user. The invoice sent to the user contains the breakup of all products/services provided, including applicable fees and taxes. The user deems the right to demand the invoice at the time of each sale before making the payment, in case the sales agent fails to send the invoice or the website fails to generate the invoice due to certain technical difficulties.

Confidentiality

The parties shall (and shall cause each of its affiliates), using the same degree of care that they use for their own proprietary information of a like nature (or at least a reasonable degree of care), hold and keep confidential (and not disclose or use) any confidential or proprietary information provided by any party to the other or any of its affiliates by or any of their representatives in connection with the services contemplated hereby. Notwithstanding the foregoing, this clause shall not apply to (i) information that is publicly available at the time of disclosure (through no act of any of the parties or any of its affiliates), (ii) disclosures that are required to be made in order to comply with applicable laws, (iii) information that is disclosed to any party or any of its affiliates by a third party without violation of any confidentiality obligation, or/and (iv) disclosure of any confidential information to employees of any party who need to know such information.

Liability of the User

Tripsbank.com will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal or not as per the laws of the land of the user. The user further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction. Further, the user represents and confirms that the user is not minor to enter into a binding contract and is not a person barred from availing the services under the laws of India or any other applicable law, if any.

Copyright

Except as otherwise indicated, the website, and all text, marks, logos and other content contained herein, including, without the limitation, the Tripsbank.com logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and content are the proprietary property of Tripsbank.com.

Trademarks

Logo and all other product or service names or slogans displayed on the website are registered and/or common law trademarks of Tripsbank.com and may not be copied, imitated or used, in whole or in part, without the prior written permission of Tripsbank.com. In addition, the look and feel of the website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Tripsbank.com and may not be copied, imitated or used, in whole or in part, without the prior written permission of Tripsbank.com. All other trademarks, registered trademarks, product names and company names or logos mentioned on the website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Tripsbank.com.

Hyperlinks

You are granted a limited, non-exclusive right to create a text hyperlink to the website for non-commercial purposes, provided such link does not portray Tripsbank.com or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

Use of Feedback Reviews and Other Discussion Platforms

The website may contain discussion forums, feedback areas, review services or other forums in which you or third parties may post reviews of travel experiences or other content, messages, materials or other items on the website (interactive areas). If Tripsbank.com provides such interactive areas, you are solely responsible for your use of such interactive areas and use them at your own risk. Please take note of the posting guidelines as contained on the website. Further, by using any interactive areas, you expressly agree not to post, upload, transmit, distribute, store, create or otherwise publish through the website which prohibits in any manner the Information Technology (intermediaries guidelines) Rules, 2011. Any use of the interactive areas or other portions of the website in violation of the foregoing violates these website terms and may result in, among other things, termination or suspension of your rights to use the interactive areas and/or the website.

Advertisements and Promotions
Tripsbank.com is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. Tripsbank.com does not endorse any advertiser on its web pages in any manner. Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. The linked websites are not under the control of Tripsbank.com and Tripsbank.com is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. Tripsbank.com is providing these links to users only as a convenience and the inclusion of any link does not imply endorsement of the website by Tripsbank.com.

Safety of Data Download

The user understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or     data. Nevertheless, Tripsbank.com will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.

Jurisdiction

The website (excluding third-party websites) is controlled and operated by Show Me Trips Private Limited from its offices in Gurgaon, Haryana, India. You and Tripsbank.com both benefit from establishing a predictable legal environment in regard to the website. Therefore, you and Tripsbank.com explicitly agree that all disputes, claims or other matters arising from or relating to your use of the website will be governed by the laws of India in the state of Haryana. You agree that all claims you may have against Tripsbank.com arising from or relating to the website will be heard and resolved in a court of competent subject matter jurisdiction.

 

Termination/Modification of Website Offerings

Notwithstanding any provision of these website terms, Tripsbank.com reserves the right, without notice and in its sole discretion, without any notice or liability to you, to (i) terminate your license to use the webite, or any portion thereof, (ii) block or prevent your future access to and use of all or any portion of the website, website content or services, (iii) change, suspend or discontinue any aspect of the website, website content or services, and (iv) impose limits on the website, website content or services.

Limitation of Liability

In no event shall Tripsbank.com or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.                                                                    

Severability

If any provision of these website terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these website terms and shall not affect the validity and enforceability of any remaining provisions.

Grievance Officer

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the grievance officer is published herewith:

Name: Chetan Thakkar

Email: chetan@tripsbank.com

Arbitration

If any dispute arises between you and Tripsbank.com during your use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the user agreement, or the documents they incorporate by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Tripsbank.com. The place of arbitration shall be Gurgaon, India. The arbitration proceedings shall be in the english language and shall be governed by the Arbitration and Conciliation Act, 1996.

Governing Law

The user agreement or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India.

Cancellation and Refund Policy

You can cancel your travel packages booked by paying through Tripsbank.com by letting us know on contactus@tripsbank.com. The refund amount will be processed post applicable cancellation charges. The refund will take 5 business days post the confirmation of cancellation charges, if any. The refund will be paid by NEFT/RTGS/IMPS only. Please note that any booking done using cash will not be refunded. If a part cash/part online transfer has been done for a travel package, only the non-cash component will be refunded, after deducting the applicable cancellation charges.

 

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